Cancellation Policy
We understand that travel plans may sometimes change. However, our tour packages involve advance commitments towards vehicle booking, driver arrangements, fuel, tolls, parking, entry taxes and other operational expenses. Therefore, the following cancellation charges will apply:
Cancellation Time
Cancellation Charges
More than 3 days before the tour start date - 25% of the total package amount
Within 3 days but more than 48 hours before the tour start date - 50% of the total package amount
Within 24–48 hours before the tour start date - 100% of the total package amount
Important: Cancellation charges will be calculated based on the tour start date, not the date on which the booking was made.
Example:
If your tour is scheduled to start on 10 October and the booking was made on 1 October:
Cancellation on 1–6 October: 25% cancellation charge.
Cancellation within 3 days of the tour: 50% cancellation charge.
Cancellation within 24–48 hours of departure: 100% cancellation charge.
WHY ARE CANCELLATION CHARGES APPLICABLE?
Our packages are designed for small groups and are offered at highly competitive prices. Vehicle capacity is limited, and we make advance commitments for the vehicle, driver and other services based on your confirmed booking.
For example, for a group of 6 passengers:
Package price: ₹2,999 × 6 = ₹17,994
Driver cost: ₹1,500 × 3 days = ₹4,500
Fuel: Approximately ₹6,000
Parking: Approximately ₹800
Toll: Approximately ₹1,500
Entry/State Tax: Approximately ₹600
Driver food/allowance: Approximately ₹1,500
These expenses are incurred or committed in advance to operate the tour. Since our package has a limited margin, a last-minute cancellation can result in a significant financial loss to the company.
Therefore, the cancellation charges are intended to recover committed operational costs and compensate for the limited opportunity to resell the vehicle/package, rather than to unfairly penalize the customer.
CUSTOMER ACKNOWLEDGEMENT
By confirming a booking, the customer acknowledges and agrees to the above cancellation policy. We strongly recommend confirming the travel dates and passenger details before making the booking.
In case of cancellation, the applicable refund will be processed after deduction of the cancellation charges mentioned above.
Note: Any non-refundable amount already paid to third-party service providers, where applicable, may be deducted separately from the refundable amount
Privacy Policy
Effective Date: 24 September 2026
At Shanti Holidays, we respect your privacy and are committed to protecting the personal information shared with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or use our travel and tour services.
1. Information We Collect
When you use our website or book our services, we may collect information such as:
Full name
Mobile number
Email address
Address or pickup location
Travel dates
Destination and tour/package details
Number of travellers
Booking and payment-related information
Information required to provide transportation or tour services
Any other information you voluntarily provide to us
We collect only information that is reasonably necessary to provide and manage our services.
2. How We Use Your Information
Shanti Holidays may use your information for the following purposes:
To process and manage tour bookings
To provide transportation and sightseeing services
To communicate booking confirmations and updates
To respond to enquiries and customer support requests
To process payments and refunds
To contact you regarding changes, cancellations, or important service information
To improve our website, services, and customer experience
To send promotional or travel-related information where permitted
To comply with applicable legal and regulatory requirements
3. Sharing of Information
Shanti Holidays does not sell or rent your personal information to third parties.
However, we may share necessary information with trusted service providers when required to provide your booked services. These may include:
Drivers and transportation providers
Hotels or accommodation providers, where applicable
Tour operators and activity providers
Payment gateways and financial service providers
Technology, website, or communication service providers
Government authorities or law-enforcement agencies where legally required
Only information reasonably necessary for the relevant purpose will be shared wherever practicable.
4. Payment Information
Payments may be processed through third-party payment gateways or financial institutions.
Shanti Holidays generally does not store complete debit card, credit card, banking passwords, or other sensitive payment credentials on its own systems. Payment information may be processed directly by the relevant payment service provider according to its own privacy and security practices.
5. Cookies and Website Technologies
Our website may use cookies or similar technologies to improve website functionality and user experience.
Cookies may help us understand how visitors use our website, remember preferences, and improve our services.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.
6. Data Security
Shanti Holidays takes reasonable administrative, technical, and organisational measures to protect personal information from unauthorised access, misuse, alteration, disclosure, or loss.
However, no method of transmission or electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.
7. Data Retention
We may retain your personal information for as long as reasonably necessary to:
Provide our services
Maintain booking and transaction records
Handle customer support matters
Meet legal, accounting, or regulatory requirements
Resolve disputes
Prevent fraud or misuse
When information is no longer required for legitimate business or legal purposes, it may be securely deleted or anonymised, subject to applicable requirements.
8. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, social media platforms, or other external services.
Shanti Holidays is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those third parties before providing them with personal information.
9. Children's Privacy
Our services are not specifically directed towards children.
We do not knowingly collect personal information from children without appropriate consent where such consent is required under applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
10. Marketing Communications
Where permitted by applicable law, Shanti Holidays may use your contact information to send information about our tours, travel packages, offers, or services.
You may request to stop receiving promotional communications at any time by contacting us at:
info@shantidevi.in
Service-related communications, such as booking confirmations, cancellation notices, or important travel updates, may still be sent when necessary to provide the requested service.
11. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including requesting:
Access to personal information held by us
Correction of inaccurate information
Deletion of information where legally permissible
Withdrawal of consent for certain processing activities
Information about how your personal information is being used
To make a privacy-related request, please contact us using the details provided below.
12. Changes to This Privacy Policy
Shanti Holidays may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.
Any changes will be published on this page with an updated Effective Date.24.09.2026
We encourage you to review this Privacy Policy periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Shanti Holidays
Email: info@shantidevi.in
Website: shantidevi.in
We value your trust and are committed to handling your personal information responsibly and transparently.